FAQs

. You can buy digital tickets from the website without an account. A voucher code will be sent to your designated email address which will enable you to claim your ticket. However, you can only buy a subscription for a ticket if you have an account and are logged in.

If you have an existing account for the mobile app then you can use your existing username and password to log into the website.

Yes, once you’ve created an account you can buy a ticket subscription and gift it to your nearest and dearest. When you buy a subscription you just enter their email address to send them a voucher code. They can claim their ticket using the ‘redeem’ feature in the mobile app.

If you don’t receive anything email us at

No, this is a much more flexible agreement. You don’t need to sign any forms and it’s really easy to cancel your subscription at any time by logging into the website and navigating to the account area.

When you cancel your subscription this stops future payments being taken and any further tickets from being purchased and delivered automatically. Cancelling your subscription does not affect your existing ticket.

Contact our team They will be happy to assist you.

More information coming soon…

No. You’ll find a new ticket in your account before your current ticket expires. This new ticket doesn’t have to be activated until after the current one expires

Our Payment Service Provider works with card networks and automatically attempts to update saved card details e.g. replacing an expired card or one that was reported lost or stolen. This allows you to continue using our service without interruption. Despite this we would still encourage you to keep your card details by emailing us

Our designated Payment Service Provider has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this our provider makes use of best-in-class security tools and practices to maintain a high level of security.

In the case of a one-off payment you will be redirected to the payment method stage of the checkout to try a different card. For subscriptions we will retry three times before automatically cancelling the subscription.

No, tickets aren’t automatically activated

At the current time subscription tickets can only be purchased from the website.

We do change the prices of our tickets from time to time, and this will include subscriptions.